how much performance is different portal and portal 2

You can also modify the directory structure as per your Web site file conventions. After extracting the file structure will be /vtigerCRM/customerportal/. Download the vtiger_customer_portal_4_2.zip file from the nload 2.Extract the vtiger_customer_portal_4_2.zip file to an appropriate location in your Web site.

System Requirements Hardware: x486 with 256 MB RAM or higher with a minimum of 100 MB disk space Operating System: Windows 2000/NT/XP/2003 Web Server: Apache version and higher or Microsoft version IIS 5 and higher PHP: 4.2.X through 4.3.X Installation Prerequisites The vtiger CRM 4.2 must be used as CRM software by the Product/Service Provider PHP (version 4.2.x or 4.3.x.) is installed in Product/Service Provider's Web site before installing vtiger Customer Portal 2.3. After reviewing the solution, customer can send further details if the problem is not solved and the process continues until the trouble ticket is closed.Ĥ Installing vtiger Customer Portal System Requirements Installation Prerequisites Installation Procedure 2.1. The solution is displayed under customer's Customer Portal Home page.

Later Customer Support person resolves the trouble ticket. Once the ticket is assigned to Customer Support person, an automated will be sent to the customer about status of the ticket. In vtiger CRM, Customer Support person or Administrator of a particular group pickup the trouble tickets submitted by customers. The trouble ticket is transferred to the vtiger CRM server through Web services and displayed under the Trouble Tickets section of the HelpDesk module. If solution for the problem is not available, they can submit trouble ticket. After logging in, customers first view the Knowledge Base. Login information is provided to the customers to submit trouble tickets from your corporate Web site 3. Customer names are registered in vtiger CRM (Account/Contacts based on the product purchased can be one of the criteria) 2. Note: The vtiger Customer Portal 4.2 package works only with vtiger CRM 4.2. You can host the vtiger Customer Portal package in your Web site and enable self-service to your customers for managing better customer relations. 9ģ Introduction The vtiger Customer Portal is an add-on package for vtiger CRM, an Open Source Customer Relationship Management project hosted in Sourceforge. Introduction Installing vtiger Customer Portal System Requirements Installation Prerequisites Installation Procedure Working with vtiger Customer Portal vtiger CRM Side Customer Portal Side Customer Support.

1 - 1 - vtiger Customer Portal 4.2 User Manual (Version 2.0)Ģ - 2 - Table of Contents 1.

How much performance is different portal and portal 2